The completion PIN is used during the application process to confirm your identity and will be needed at the end of the process to submit your trading application. The completion PIN is 4 digits and is entered at the bottom of the 'Investor Declarations' page. A completion PIN is sent to all authorised signatories. Each signatory must enter the completion PIN to finalise the application.
Why can't I submit the applicant declaration?
All 'Investor Declarations' must be agreed to for the completion PIN to be able to be entered. There is a total of 6 boxes to be ticked.
Why is the completion PIN invalid?
In some cases, the completion PIN may have expired. We recommend you contact us via live chat or email and request us to send you a new PIN.